Select your country or region.
You agree that it is solely your responsibility to ensure that your access to and use of the Platform and Services complies with the laws of your jurisdiction.
The Services are only available for use by persons who are 18 years of age or older. You may not authorize third parties to use your Profile, and you may not allow persons under 18 years of age to receive services from Cornershop, Third Party Providers, Shoppers or Deliverers. In certain instances you may be asked to provide proof of identity and age to access or use the Platform or Services, and you may be denied access to or use of the Platform or Services if you refuse to provide proof of identity and age.
You are responsible for all software, hardware, services (such as Internet service), and equipment necessary to access and use the Platform and Services, including all related expenses.
Some jurisdictions (including the Province of Quebec) do not allow exclusions or limitations on implied warranties, so the following exclusions and limitations may not apply to you: We make no representation that information on the Platform or any Services, Content or Product provided via the Platform, is appropriate or available for use in Canada. You accept the use of the Platform, Contents, Products and Services "as is".
2. About Cornershop
Cornershop has no control over the quality, time, legality, failures or any other aspects relating in any way to the services offered by Shoppers and Deliverers; but has control only over those Services provided directly by Cornershop.
Content: all types of information, whether graphic or written, images, audio and videos, including but not limited to locations, ads, news, data, scripts, graphics, drawings or images, texts, designs, schemes, maps and interactive characteristics presented by Cornershop on the Platform (and any software and subjacent programming codes), programs or computational algorithms (in any format), programming modules, operational guidelines, or any content created, provided for or in any way generated and managed by Cornershop, the Users or third parties.
Cornershop or our: Cornershop Technologies Canada ULC, its affiliates, directors, subsidiaries, licensors, shareholders, officers and directors.
Cornershop Credit(s): a score equivalent to $1 in the local currency, exclusively belonging to the User, and which has been given in order to be used as a discount voucher to be applied to the total final sum in the Shopping Order done though Cornershop.
Deliverers: contractors independent of Cornershop, who are linked to or integrated on the Platform and who deliver the Products in a Shopping Order.
Device: mobile telephones and smartphones, tablets, computers and any other electronic devices through which a User may access the Platform.
Platform: website, mobile apps, and the platform operated by Cornershop, which Users use in order to access the Services offered/provided by Cornershop and any Third Party Providers.
Product(s): grocery and pharmacy items, including without limitation food stuffs, personal care products, over-the-counter health products.
Profile: the personal account created by each User that certifies the User's registration on the Platform, with personal information provided by the User to Cornershop, including but not limited to first name, last name, date of birth, address, telephone number, username, email address and password.
Services: all those services offered to Users through the Platform, whether by Cornershop, Shoppers, Deliverers or Third Party Providers.
Shoppers: contractors independent of Cornershop, who are linked to or integrated on the Platform and who attend at the Stores to purchase the Products in a Shopping Order.
Shopping Order: a User's order for the purchase of selected or substituted Products.
Store(s): those retail businesses whose Products are offered through the Platform for purchase in a Shopping Order.
Third Party Providers : third parties unrelated to Cornershop that are linked to or integrated on the Platform and/or provide Services.
User(s), you, your: every person, natural or legal, or any representative of that person, who uses or is registered on the Platform for the purchase of Products posted on the Platform.
User Material : all types of photographs, videos, comments, messages or other content generated by Users, which has been uploaded to and shared on the Platform.
You understand that use of the Platform or the Services will result in charges to you for the Services or Products you receive through Cornershop, a Shopper and/or a Deliverer ("Charges"). Cornershop will facilitate your payment of the applicable Charges on behalf of the Shopper or Deliverer as a payment service corollary to the principal Services provided. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Shopper or Deliverer. Charges will be inclusive of applicable taxes where required by law, including GST/HST and PST. Charges paid by you are final and non-refundable, unless otherwise determined by Cornershop or by the applicable legislation.
All Charges are due immediately and payment will be facilitated by Cornershop using a payment method made available at Cornershop's discretion, after which Cornershop will send you a receipt by email. If your primary payment card or other payment method is found to be expired, invalid or otherwise not able to be charged, you agree that Cornershop may, as the Shopper's or Deliverer's as payment service provider, use another available payment card or method in your Profile.
As between you and Cornershop, Cornershop reserves the right to establish, remove and/or revise Charges for any or all Services or Products obtained through the use of the Platform or Services at any time in Cornershop's sole discretion, but in all cases in accordance with the applicable legislation. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand or vary for each retail/grocery store available on Cornershop. Cornershop will inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Profile regardless of your awareness of the amounts of such Charges. You may cancel your request for Services or Products at any time prior to payment for Products in a Shopping Order, in which case you may be charged a cancellation fee, unless prohibited by the applicable legislation.
This payment structure is intended to fully compensate Cornershop, the Shopper and Deliverer for the Services and Products provided.
Cornershop does not designate any portion of the Charges as a tip or gratuity to a Shopper.You understand and agree that, while you are free to provide an additional payment as agratuity to a Shopper in connection with fulfilling a Shopping Order (“Gratuity”), whether throughthe Platform or in cash, you are under no obligation to do so. Gratuities are voluntary. Inconnection with any Shopping Order, the Gratuity amount may be set to a default percentagegreater than 0%. You can edit the Gratuity amount prior to completing the Shopping Order onthe Platform or up to one hour after your Shopping Order is delivered.
5. Cornershop's Liability Release
Cornershop will bear no responsibility at all for the acts or omissions of Shoppers or Deliverers, or of any Stores or Third Party Providers, all of whom shall bear full responsibility for Services or other services they provide to Users..
Cornershop will not be liable for any complaint, injury or damage that may arise due to the acts or omissions of any Store, Shopper, Deliverer or Third Party Provider, except the stated conditions set out in the previous paragraph. If a dispute arises with a Store, Shopper, Deliverer or Third Party Provider, such dispute shall be between the User and such Store, Shopper, Deliverer and/or Third Party Provider.
THE USER HEREBY RELEASES CORNERSHOP, ITS DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS AND REPRESENTATIVES, OF ALL LIABILITY AND RESPONSIBILITY FOR ANY AND ALL COMPLAINTS, ACTIONS, PROCEEDINGS, COSTS, CLAIMS, DAMAGES, DEMANDS, AND EXPENSES INCLUDING BUT NOT LIMITED TO, LAWYER'S FEES OR LOSSES OF ANY KIND, WHETHER DIRECT OR INDIRECT, THAT MAY ARISE AS A CONSEQUENCE OF A DISPUTE BETWEEN A USER AND A STORE, SHOPPER, DELIVERER OR THIRD PARTY PROVIDER.
The User acknowledges and understands that Cornershop is no more than the mere facilitator, through providing use of the Platform, of the interaction between the User and Store, Shopper, Deliverer and Third Party Provider; and the User understands in no case is the User purchasing Products from Cornershop, and that, should damages or infringement to User rights occur, such damages or infringement shall be a matter directly between the User and the Store, Shopper, Deliverer or Third Party Provider, and Cornershop shall not be involved or affected thereby in any way.
Note: There may be limited situations where services of a Shopper or Deliverer are provided by an employee of Cornershop. In those circumstances Cornershop will be responsible to the extent imposed by applicable law. However, as these situations are rare, Users should not rely upon such a possibility.
6. Specific rules about purchases of alcohol, tobacco, cannabis and vapour products or over-the-counter medications
The sale and other distribution of alcohol, tobacco (including cigarettes), cannabis (including cannabis-related products) and vapor products, as well as over-the-counter medications, are or may be subject to restriction under applicable law.
Cornershop holds a Liquor Delivery License from the Alcohol and Gaming Commission of Ontario ("AGCO"), license number LDS1186412, issued on September 2, 2020.
Only Eligible Individuals may purchase alcohol products ("Alcohol Products") in a Shopping Order and accept delivery of an Alcohol Product. An "Eligible Individual" is an individual that is of legal drinking age, as defined in the applicable jurisdiction. In Ontario, an Eligible Individual is a person who is at least 19 years of age.
Alcohol Products can only be delivered to a residence or a private place in Ontario and must be delivered to, and accepted by, an Eligible Individual. It is your responsibility to ensure that an Eligible Individual is present to receive delivery of the Alcohol Product. At the time of delivery, the Eligible Individual receiving the Alcohol Product must show the Deliverer a Valid ID in order to allow the Deliverer to verify the Eligible Individual’s age, and the Deliverer will also confirm whether or not the Eligible Individual appears intoxicated. A "Valid ID is an acceptable form of identification that is current, government-issued and includes a photo of the Eligible Individual and the birth date.
According to the AGCO, acceptable forms of photo identification include:
- Ontario Driver’s License with a photo of the person to whom the license is issued
- A Canadian Passport;
- Canadian Citizenship Card with a photo of the person to whom the card is issued
- Canadian Armed Forces Identification Card;
- A photo card issued by the Liquor Control Board of Ontario, entitled Bring Your ID;
- A Secure Indian Status Card issued by the Government of Canada;
- A Permanent Resident Card issued by the Government of Canada; and
- A photo card issued under the Photo Card Act, 2008
The Deliverer will not deliver the Alcohol Product if the recipient of the Alcohol Product is not an Eligible Individual, does not provide a Valid ID and/or appears intoxicated. Once the Alcohol Product is delivered, it is the responsibility of the Eligible Individual not to share the Alcohol Product with any individual that is under the legal drinking age.
You acknowledge and agree that delivery of an Alcohol Product may be refused at any time and for any reason whatsoever, including, but not limited to, if:
- The Deliverer is not satisfied that the individual receiving the Alcohol Product at the delivery address is an Eligible Individual;
- The Deliverer determines, in his or her sole discretion, that the Eligible Individual appears intoxicated;
- Cornershop or the Deliverer suspects that the Alcohol Product was purchased for, or will be consumed by, individual under the legal drinking age; or
- Cornershop of the Deliverer is not satisfied that the delivery can be made in compliance with applicable laws and these Terms.
If there is no Eligible Person present to receive the Alcohol Product, if the Eligible Person fails to provide a Valid ID or appears intoxicated or if delivery is refused for any of the reasons set forth above, or for any other reason whatsoever, the Deliverer will not deliver the Alcohol Product and Cornershop will provide you with Cornershop Credits equal to the amount you paid for such Alcohol Product, less the delivery fee and the service fee charged for such Shopping Order. In addition, a delivery failure fee may be charged to you. In the event of a failed delivery of an Alcohol Product, neither Cornershop, its employees, agents or representatives, nor the Deliverer shall have any responsibility or liability for such Shopping Order or the delivery failure.
In accordance with applicable law and regulations, and due to operational considerations of the Platform, Delivery of Alcohol Products can only be made on certain dates and at certain times. If for any reason your Shopping Order that contains an Alcohol Product cannot be delivered within those timeframes, your Shopping Order will be rescheduled for the next available and permitted date and time, and you will have the opportunity to accept or cancel the Shopping Order.
Pursuant to applicable law and regulations, Shopping Orders that contain Alcohol Products are not eligible for promotional credits or free delivery, including Shopping Orders made by members of Cornershop Pop. As a result, notwithstanding anything to the contrary in these Terms (including the terms and conditions applicable to a Cornershop Pop membership), a delivery fee will be charged to subscribers of Cornershop Pop or any other eligible subscription service for Shopping Orders that contain an Alcohol Product. In addition, for Shopping Orders that contain an Alcohol Product, certain restrictions may apply to promotions that would otherwise be applied directly to the total of such Shopping Order.
Tobacco, Cannabis and Vapour Products
The Platform does not currently support the sale or delivery of tobacco (including cigarettes), cannabis (including cannabis-related products) or vapour products.
If you place any Shopping Order that includes any product that is an over-the-counter drug or other medical product, you acknowledge that your ordering and use of such product is entirely at your own risk. You acknowledge and agree that Cornershop does not provide any medical advice, diagnosis or treatment, and that that no pharmacy-patient relationship nor physician-patient relationship exists between Cornershop and you as a result of your use of the Services.
We encourage you to consult with your healthcare professional or pharmacist regarding all health-related issues.
CORNERSHOP MAKES NO REPRESENTATIONS REGARDING ANY HEALTH BENEFITS, RISKS OR HEALTH INFORMATION RELATING TO ANY OVER-THE-COUNTER DRUG OR OTHER MEDICAL PRODUCTS, AND CORNERSHOP, ITS DIRECTORS, EMPLOYEES, SUBSIDIARIES, AFFILIATES, AGENTS AND REPRESENTATIVES, AND THE CONTRACTORS SHALL HAVE NO RESPONSIBILITY OR LIABILITY FOR SUCH OVER-THE-COUNTER DRUG AND OTHER MEDICAL PRODUCTS (INCLUDING YOUR USE THEREOF) AT ALL.
IF YOU ARE HAVING A MEDICAL EMERGENCY, CONTACT YOUR LOCAL EMERGENCY ASSISTANCE SERVICE IMMEDIATELY.
7. Use of Content
Any copy, reproduction, publication, download for non-personal use, coding, modification, translation, interpretation, exhibition, distribution, transmission or media distribution, of the Content without Cornershop's previous, explicit and written authorization is expressly prohibited. Copyrights and all other rights relating to the Content belong to Cornershop, and Cornershop expressly reserves all of its rights to exercise all actions, both civil and criminal, to safeguard its legitimate rights over its intellectual and industrial property in the Content, Platform and Services.
Occasionally there may be Content or other information on the Platform that contains typographical errors, inaccuracies, or omissions that may relate to Product prices, descriptions or availability, and Cornershop Credits. Unless prohibited by the applicable legislation, Cornershop reserves the right to correct any errors, inaccuracies or omissions and to change or update information or refuse to cancel Shopping Orders if any information on the Platform is inaccurate at any time, without prior notice (including after you have submitted your Shopping Order and provided payment). Please note that prices of Products on the Platform may be different than prices offered for the same Products in-store by the same retailer.
CORNERSHOP ASSUMES NO OBLIGATION TO UPDATE THE CONTENT ON THE PLATFORM. THE CONTENT ON THE PLATFORM MAY BE CHANGED WITHOUT NOTICE TO YOU. CORNERSHOP IS NOT RESPONSIBLE FOR ANY CONTENT OR INFORMATION THAT YOU MAY FIND UNDESIRABLE OR OBJECTIONABLE. CORNERSHOP DISCLAIMS ANY LIABILITY FOR UNAUTHORIZED USE OR REPRODUCTION OF ANY PORTION OF THE WEBSITE. ACCESSING THE CONTENT FROM TERRITORIES WHERE IT MAY BE ILLEGAL IS PROHIBITED.
8. User Material
The User represents and warrants that: (i) the User is the owner of the User Material or - the User has the authorization of the owner of the User Material for the publishing and uploading of the User Material to the Platform or otherwise for the Services; (ii) the User Material is not illicit, obscene, defamatory, offensive, pornographic, odious, racist or inadequate in any way; (iii) the User Material will not damage the reputation of Cornershop or any third party; and that (iv) the User has all rights and authorities to provide the User Material and these representations and warranties to Cornershop, and in doing so the User is acting in accordance with all applicable laws. Cornershop reserves the right to refuse to make any User Material accessible via the Platform or any Services, and to remove any User Material from the Platform, in Cornershop's sole discretion and without any previous warning, liability or responsibility to the User or any other person.
Cornershop does not support or endorse any kind of User Material, including but not limited to any recommendation or advice, and the User releases Cornershop from any and all liability and responsibility relating in any way to User Material generated by any User. The User understands and accepts that User Material can contain inaccurate, harmful or offensive information, and the User agrees that it will at no time lodge any complaint or file any legal claim of any nature against Cornershop in relation to any User Material.
9. User Account
Each person may only create one Profile and the person who creates a User Profile is the only authorized person to access the Platform by means of said User Profile. The User is responsible for maintaining the confidentiality of any password or account number provided by the User or Cornershop in order to access the Platform. Every User is the sole responsible party for all the activities executed under their Profile or password. Cornershop has no control over the use of the User's Profile and therefore disclaims all responsibility and liability relating to such use. If the User suspects a third party might be accessing the Platform through their User Profile or using their password, the User shall immediately notify Cornershop in writing by sending an email to firstname.lastname@example.org. By providing your telephone number you are granting express consent for Cornershop to make use of said number in order to make calls and send text messages for the corresponding provision of the Platform and Services.
The User acknowledges and agrees that a Shopper or Deliverer may contact the User in relation to a Shopping Order, or the provision of Services relating to a Shopping Order, through any contact information provided in the User's Profile, or through contact information the User provides directly to the Shopper or Deliverer, or with a Shopping Order. Cornershop does not bear any responsibility or liability for any such contact between the User and any Shopper and/or Deliverer.
Should any Product in a Shopping Order not be available when a Shopper is filling a Shopping Order, the Shopper has the discretion to either contact the User to obtain instructions for a substitution for the unavailable Product, or Product to be included in the Shopping Order.
10. Cornershop Pop
Cornershop Pop is an optional subscription service that offers reduced-costs for deliveries (not applicable to alcohol delivery as mentioned in Section 6 hereof) and exclusive offers to its members. The cost of such subscription is published in Cornershop's app and website. Cornershop currently offers annual subscriptions. Reduced delivery costs will not be applicable to any distance surcharges.
The annual membership is a fixed one-year term and will automatically be renewed at the end of each term for an additional year, except: (1) in the Province of Quebec, or (2) if you notify us before the renewal that you do not wish to renew. We will send a notice to you at least 30 days before the end of the term, which notice will also set out any changes to subscription plans, terms and conditions and the price of our service for the renewal period at least 30 days before the renewal takes place.
The terms and conditions for the use of Cornershop Pop may be amended from time to time (except for the subscription plans and the price of our service, which are subject to the terms set out above), and you are advised to consult such terms in the website or app to remain apprised of the current version of such terms. Amendments to such terms and conditions will be applied to both new and existing memberships following notice to you. Cornershop will send you, at least 30 days before the amendment comes into force, a written notice drawn up clearly and legibly, setting out exclusively the new clause, or the amended clause and the clause as it read formerly, and the date of the coming into force of the amendment. You may refuse the amendment and terminate your subscription to Cornershop Pop without cost, penalty or cancellation indemnity by sending Cornershop a notice to that effect no later than 30 days after the amendment comes into force, if the amendment entails an increase in the your obligations or a reduction in Cornershop’s obligations.
This paragraph is not applicable in the Province of Quebec. The initial renewal setting for all subscriptions will be set to automatically renew subscriptions, and you will have the option to alter the renewal setting by clicking on "Account”, then "Pop", and then deselecting the button for "Automatic Renewal". The automatic renewal will be charged to the card with which the Pop subscription was originally purchased and, if this payment method fails, an attempt will be made to charge the automatic renewal to another of the payment methods associated with your Cornershop account.
Cancellation: You can cancel your Pop membership at any time by sending an email to email@example.com. Upon cancellation of the 1-year subscription plan, Cornershop will refund the fees you have previously paid for any months left in your subscription. If you cancel within the first 30 days, you will receive a full refund.
To cancel, go to the "Account" page and follow the instructions for cancellation.
Billing: The fees for the Pop service and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on your "Account" page.
This paragraph is not applicable in the Province of Quebec. Cornershop reserves the right to cancel your subscription to Cornershop Pop without prior notification and at Cornershop's sole discretion. If Cornershop cancels your subscription, a monetary refund will automatically be processed to repay you fees you have previously paid for any months left in your subscription.
SOME JURISDICTIONS (INCLUDING THE PROVINCE OF QUEBEC) DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON IMPLIED WARRANTIES, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, OR LIABILITY, SO THE BELOW EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
THE USE OF THE PLATFORM AND THE SERVICES PROVIDED BY CORNERSHOP IS AT THE USER'S OWN RISK. CORNERSHOP DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM OR SERVICES WILL OPERATE ERROR-FREE, ON AN UNINTERRUPTED BASIS, OR THAT IT IS FREE FROM VIRUSES, MALWARE OR OTHER MALFUNCTIONING OR DANGEROUS PRODUCTS. THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND CORNERSHOP DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, NON-VIOLATION OF THIRD PARTY RIGHTS, MERCHANTABILITY, OR FITNESS OR SUITABILITY FOR A PARTICULAR PURPOSE OF THE PLATFORM OR SERVICES. MOREOVER, CORNERSHOP DISCLAIMS RESPONSIBILITY AND LIABILITY FOR ANY STORE, SHOPPER, DELIVERER, USER OR THIRD-PARTY PROVIDED CONTENT, MATERIALS, LINKS, WEBSITES, NETWORKS, PROGRAMS, PRODUCTS, AND SERVICES SET FORTH, DESCRIBED ON, OR ACCESSED THROUGH THE PLATFORM OR SERVICES, AND YOU AGREE THAT CORNERSHOP SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY SUCH DEALINGS BETWEEN YOU AND A STORE, SHOPPER, DELIVERER OR THIRD PARTY.
CORNERSHOP DOES NOT OFFER ANY KIND OF REPRESENTATION OR WARRANTY RELATED TO THE EXACTITUDE, RELIABILITY, EXHAUSTIVENESS, VALIDITY OR TOTALITY OF THE CONTENT, SERVICES, SUPPORT, SOFTWARE, TEXTS, GRAPHICS OR LINKS AVAILABLE THROUGH THE PLATFORM, OR TO THE CONTENT OF ANY WEBSITE LINKED TO THE PLATFORM, OR ANY OF THE STORES. CORNERSHOP ASSUMES NO RESPONSIBILITY DERIVED FROM: (I) MISTAKES OR IMPRECISIONS IN THE CONTENT; (II) PERSONAL INJURIES OR DAMAGES TO PROPERTY, OF ANY KIND, AS A RESULT OF THE ACCESS AND USE OF THE PLATFORM; (III) UNAUTHORIZED ACCESS TO OR USE OF THE SERVERS FOR CORNERSHOP AND/OR ANY TYPE OF PERSONAL AND/OR FINANCIAL INFORMATION STORED IN THEM; OR (IV) A STORE'S DENIAL TO GIVE OUT THE PURCHASED PRODUCTS.
THERE IS NO GUARANTEE THAT INFORMATION OR PERSONAL INFORMATION ON THE PLATFORM OR ON THE INTERNET, OR SUBMISSIONS TO THE PLATFORM OR THROUGH THE INTERNET WILL BE MAINTAINED CONFIDENTIAL AND SECURE. THE USE OF THE PLATFORM AND THE CONTENT IS AT YOUR OWN RISK AND CORNERSHOP AND SUPPLIERS ASSUME NO LIABILITY OR RESPONSIBILITY PERTAINING TO THE CONTENT, YOUR USE OF THE PLATFORM, OR THE RECEIPT, STORAGE, TRANSMISSION OR OTHER USE OF YOUR INFORMATION OR PERSONAL INFORMATION, OR ANY MISAPPROPRIATION, INTERCEPTION, DELETION, DESTRUCTION OR USE BY THIRD PARTIES THEREOF.
If the use of the Platform results in the need to get technical assistance or the replacement of a device or data, Cornershop will not be responsible for such costs.
12. License to Use
You agree not to do any of the following: use the Platform or Services in any manner that could disable, overburden, damage or impair the Platform or interfere with any other party's use of the Platform or Services including their ability to engage in real time activities through the Platform; use any robot, spider, other automatic device process or means, or similar data gathering, data mining, or extraction methods to access the Platform for any purpose including monitoring or copying any of the material on the Platform; attempt to gain unauthorized access to, interfere with, attack, damage or disrupt any parts of the Platform, web/Internet or the server on which the Platform is hosted; attempt to interfere with the proper working of the Platform, including but not limited to through hacking, ransoming, or other attacks upon the services provided by and function of the Platform; use the Platform or Service to fraudulently misrepresent yourself, impersonate another person, engage in false advertising, defraud or defame any person, engage or participate in any ponzi scheme, pyramid scheme, chain letter, unsolicited bulk or commercial emails, or collect any personally identifiable information from any user of the Platform or Services without that person's knowledge and consent; create derivative works of, reverse engineer, decompile, disassemble, adapt, translate, transmit, arrange, modify, copy, bundle, sell, sub-license, export, merge, transfer, adapt, loan, rent, lease, assign, share, outsource, host, publish, make available to any person or otherwise use, either directly or indirectly, the Content in whole or in part, in any form or by any means, be they physical, electronic or otherwise; or use the Platform or Services in any manner that promotes and/or enables illegal or unlawful activities;
13. Notifications and Complaints
14. Limitation of Liability
SOME JURISDICTIONS (INCLUDING THE PROVINCE OF QUEBEC) DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON IMPLIED WARRANTIES, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES, OR LIMITATION OF LIABILITY, SO THE BELOW EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
CORNERSHOP SHALL NOT BE RESPONSIBLE FOR OR BEAR ANY LIABILITY FOR ANY CLAIM OF HARM RESULTING FROM A CAUSE BEYOND CORNERSHOP'S CONTROL. MOREOVER, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CORNERSHOP BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH: THE USE OF THE PLATFORM OR SERVICES OR FOR ANY INFORMATION, WEBSITE, NETWORK, PRODUCT, CONTENT, SERVICES OR MATERIALS AVAILABLE THROUGH THE PLATFORM OR SERVICES; ANY CLAIM CORNERSHOP EXPRESSLY DISCLAIMS RESPONSIBILITY FOR IN THIS AGREEMENT; ANY DIRECT OR INDIRECT DAMAGE, LOSS OF PROFIT, EMERGING DAMAGE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGE, RESULTING FROM: (I) THE USE OF THE PLATFORM; (II) THE RESPONSIBILITY OF ANY STORE, SHOPPER OR DELIVERER THAT DOES NOT OFFER THEIR SERVICES UNDER CORNERSHOP'S SUBORDINATION-DEPENDENCY AGREEMENT; (III) THE PERFORMANCE OF OR BROWSING IN THE PLATFORM AND/OR LINK THEREIN TO OTHER SITES, EVEN IF CORNERSHOP HAS BEEN INFORMED OF THE POTENTIAL FOR DAMAGES; (IV) THE QUALITY AND QUANTITY OF THE PRODUCTS DELIVERED TO THE USER; (V) THE SAFETY OF THE PURCHASED PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY FOOD SAFETY RELATED ISSUES; OR (VI) INCORRECT, INCOMPLETE OR ERRONEOUS INFORMATION ABOUT THE PRODUCTS; OR FOR ANY DAMAGES DERIVED FROM THE INTERRUPTION, SUSPENSION OR TERMINATION OF THE SERVICES, INCLUDING WITHOUT LIMITATION, DIRECT OR INDIRECT DAMAGES, LOSS OF PROFIT, EMERGENT DAMAGE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGE, WHETHER SUCH INTERRUPTION, SUSPENSION OR TERMINATION IS JUSTIFIED OR NOT; WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF CORNERSHOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, TOTAL LIABILITY OF CORNERSHOP FOR ANY REASON RELATED TO USE OF THE PLATFORM OR SERVICES, OR ANY OTHER REASON AT ALL, SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR USE OF THE PLATFORM OR SERVICES (DURING THE TWELVE (12) MONTHS PRIOR TO ANY EVENT ON WHICH A CLAIM IS BASED).
Cornershop will have the right to assume the defense against any claim, appeal or procedure.
17. Dispute Resolution-Arbitration
This dispute resolution provision is not applicable in the Province of Quebec.
18. Cornershop credits, free deliveries, discounts and offers
Cornershop reserves the right to give free or reduced-cost Services, deliveries, discounts, coupons, or credits to Users (the "Cornershop Credits") as part of its marketing campaigns. Cornershop credits are promotional codes that can only be obtained as part of a Cornershop promotion or marketing campaign which happens from time to time. Cornershop credits cannot be purchased. These Cornershop Credits may be directed to a User's Profile, and may be applied to a User's Shopping Order subsequent to the provision of the Cornershop Credits. Under no circumstance can any Cornershop Credits be transferred from one User to another, or be exchanged for cash or other monetary value.
Cornershop Credits cannot be obtained through the creation of multiple User Profiles. A User may only have one User Profile. Cornershop Credits accumulated in multiple Cornershop Profiles cannot be combined into one Cornershop Profile.
Cornershop Credits cannot be used to purchase alcoholic beverages.
In any given Shopping Order, Cornershop reserves the right to liquify the total or any portion of the Cornershop Credits accumulated in the Profile by the User in order to pay for such Shopping Order or the delivery costs for such Shopping Order.
At the sole discretion of Cornershop, Cornershop Credits promotions can have a limited duration of time of availability or utility. Cornershop reserves the right to revoke any Cornershop Credits without any notification to Users. Cornershop may suspend or terminate Cornershop Credits accumulated in a Profile, the User's capacity to participate in the accumulation of any Cornershop Credits, or any marketing campaign or other program granting Cornershop Credits, at any given time and for any reason at Cornershop's sole discretion. Requirements and incentives relating to Cornershop Credits may be changed at any time by Cornershop at its sole discretion.
Cornershop Credits obtained as a result of illicit activities are null and void, with no effect. Cornershop reserves the right to suspend any Profile or eliminate any recommendation if Cornershop notices any activity that is illicit or abusive by any User or otherwise in relation to any Cornershop Credits.
Cornershop will send you, at least 30 days before the amendment comes into force, a notice setting out the new provision, or the amended provision and the provision as it read formerly, and the date of the coming into force of the amendment. You may refuse the amendment and terminate these Terms and Use without cost, penalty or cancellation indemnity by sending Cornershop a notice to that effect no later than 30 days after the amendment comes into force, if the amendment entails an increase in your obligations or a reduction in the Cornershop’s obligations.
The Agreement or your use of the Platform or Services does not create any contractual agency relationship, association, joint company, employer-employee, joint venture, partnership, affiliate, agency or franchisor-franchisee relationship between you and Cornershop.
21. No Assignment
23. Enforcing Security on the Platform
Cornershop reserves the right to view, monitor, and record your activity on the Platform without notice or permission from you. Any information obtained by monitoring, reviewing, or recording may be provided to: (i) law enforcement organizations in connection with investigation or prosecution of possible criminal or unlawful activity on the Platform; (ii) government agencies as required for any disclosures required by or under applicable law; and (iii) other third parties as required for Cornershop to comply with any court orders or subpoenas involving requests for such information.
24. Applicable Law and Severability
This applicable law provision is not applicable in the Province of Quebec.
If a product you receive is in poor condition or it is wrong, please report it to firstname.lastname@example.org or through the in-app chat so we can find you a solution. Refunds can be made in Cornershop credits or directly to the payment method used in the order.
Refunds directly to the card may take 5 to 10 business days to be reflected in your account.
Returns are subject to the policies of each specific store and branch.
27. Cornershop referral program terms
See Cornershop referral program terms here
© Cornershop Technologies Canada ULC, 2020.