Frequently Asked Questions
What is Cornershop?
Cornershop is a quick and easy way to do your grocery shopping. Simply pick your favorite store on our website or app, load your cart, and go through checkout. A personal Shopper will do your grocery shopping for you and deliver it to your door.
Are promotions and discounts from stores included on Cornershop?
We do not apply in-store promotions to our catalog. The price you see on our app/website is what you will pay for the product. However, we have special promotions with different brands on our platform, which means you can save on items you love year-round.
Cornershop does not add other benefits to purchases such as rewards points and loyalty cards.
Should I tip my Shopper?
Our Shoppers are compensated fairly. However, you can choose to tip with cash if you’d like to show your Shopper some extra love!
What payment methods are accepted?
We accept all forms of credit and debit cards that are enabled for online payments.
How can I update my payment method?
To update your payment method, go to 'Account' and click "Payment methods'. To enter a new card, press 'Add payment method’. To delete a card, swipe left where the card appears on the list. Press the 'delete' button when it appears.
What service charges does Cornershop charge?
Service charges vary by store. To see service charges for a specific store, select the store on the app or website and click on 'Service charges'.
Can I order a product I do not see in the Cornershop catalog?
Yes. To request a product you do not see in the catalog, search for it by name and press 'request'. Add applicable details about the product, such as size, quantity and brand. The more specific you are, the easier it will be for your Shopper to find the product. To help us improve our catalog, we would appreciate you mentioning the missing product in the comments section of the app.
When will my order arrive?
You can choose to have your order delivered as soon as possible, or schedule a time that you would like it to be delivered. The delivery times available will vary based on when you make the order, the size of the order, and the current demand in the area.
Can I choose a time to schedule delivery?
Yes. You can schedule your order to be delivered at a time that works best for you. Deliveries can be scheduled for the same day or the following day.
Can I have my order delivered to a different address than usual?
Yes. You can add different delivery addresses to your account. Each order will be delivered to the address you choose, so double check that you have chosen the right address before confirming an order. Remember that store availability may change based on your location.
Can someone else receive my order for me?
Yes. When you confirm your order, tell us in 'Delivery instructions' who will be receiving your order for you.
Will you use my number to call me?
Yes. Your Shopper will call you before they checkout to ask if you have any last minute requests and to ask about alternative arrangements for items that are out of stock. Your Shopper may also call you if they are having trouble finding your delivery address. Your personal information is kept safe. Your Shopper does not have access to your personal number; all calls are linked through an external number-blocking application.
How do I know the status of my order?
In the app or on the webpage, you will get updates on where your Shopper is until your order is delivered.
You will also get two email updates. The first one is a confirmation email and allows you to verify the details of your order. The second one is sent once your order is delivered. It shows you the details of your order and allows you to leave feedback and rate your experience.
What happens if a product I ordered is out of stock?
Your Shopper will call you if an item is out of stock and suggest possible replacements. You can approve a substitution or cancel the item. You will not be charged for cancelled items. Please keep your phone nearby, as your Shopper will contact you to confirm your order before checkout.
What do I do if there is an issue with my order?
We are terribly sorry that you had a bad experience. Please contact us at firstname.lastname@example.org or through the chat feature on Cornershop so we can find a solution.
Can changes and refunds be made?
Sure! Please write to us at email@example.com or through the chat feature on Cornershop, and we will make sure to help you out.
How long does it take to receive a refund?
It usually takes five to ten business days to process a refund. The time it takes to process a refund may vary depending on your bank. If a refund is not reflected in your account after five business days, please contact your bank directly. Some banks take up to two weeks to process refunds.
How do I change the email associated with my Cornershop account?
1. Go to this link: https://cornershopapp.com/accounts/change_email. You will be asked to log in, and then you will be redirected to a page that allows you to change your email address.
2. Enter the new email address you want to use and press Enter. For security purposes, you will receive a confirmation email to your old address. You must click the link in the confirmation email to change your address.
3. Once confirmed, you will receive a second confirmation email to the new email you want to associate with your account. Click on the link and voilà! your Cornershop account will be connected to the new email address.
Important note: Be sure to do all the steps in the same session on the same computer, otherwise, you will have to start the process again.
What is Cornershop Pop?
Cornershop Pop is a paid subscription with Cornershop that gives you exclusive perks on the app. Cornershop Pop users get free delivery on all orders over $30, avoid surge charges, and have access to exclusive promotions. To subscribe or learn more, go to 'Account' and click on 'Cornershop Pop' on the app or on our website.